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Instruction for Patients

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📌 Referral Process: Patients referred to Sabatia Eye Hospital are encouraged to bring recent medical reports along with a referral letter. After registration, they will be directed to the appropriate specialty clinic.

📌 Returning Patients: Always carry your patient card for every visit.

📌 Payment Policy: All payments should be made at the accounts office, and a receipt must be collected.

Timeline Background

Process of Accessing Services

1

Step 1

Pick a number at the Security Office

2

Step 2

Registration at the Records Office

3

Step 3

Make payment at the Accounts Office OR Insurance: Process at the Insurance Office

4

Step 4

Take Visual Acuity at the VA Room

5

Step 5

See a Doctor/Optometrist for Diagnosis/Refraction

6

Step 6

Present the prescription to the Pharmacist (Outpatients)

7

Step 7

Pay for drugs at the Accounts Office OR Insurance: Process at the Insurance Office

8

Step 8

Collect drugs / Glasses

Health Insurance

Britam

Britam

SHA

SHA

Minet

Minet

APA

APA

KCB

KCB

First Assurance

First Assurance

GA

GA

Co-op

Co-op

AAR

AAR

Heritage

Heritage

Jubilee

Jubilee

Defmis

Defmis

Liaison

Liaison

CIC

CIC

Kenya Alliance

Kenya Alliance

Old Mutual

Old Mutual

Madison

Madison

;

Working Hours

Eldoret Clinic

Monday to Friday: 9:00 AM - 5:00 PM

Weekends: 9:00 AM - 1:00 PM

Public Holidays : Flexible

Contact Us

Mobile: +254707650804

Email: eldoret@sabatiaeyehospital.org

Base Hospital - Sabatia

Monday to Friday: 8:00 AM - 4:30 PM

Weekends: 8:00 AM - 1:00 PM

Public Holidays : 8:00 AM - 1:00 PM

Contact Us

Mobile: +254723721316

Email: info@sabatiaeyehospital.org

Kisumu Clinic

Monday to Friday: 8:00 AM - 5:00 PM

Weekends: 9:00 AM - 1:00 PM

Public Holidays: Flexible

Contact Us

Mobile: +254776169926

Email: sabatia.kisumu@sabatiaeyehospital.org